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Speed Water - Purified Drinking Water
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Refund and Returns Policy

Last updated: 12 November 2026

Drinking water is a consumable product, so we cannot take back opened or used items. We will, however, always put things right if something is wrong with your order.

When we will replace or refund

  • The product is damaged, leaking or has a broken seal.
  • You received the wrong item or the wrong quantity.
  • The product is faulty (for example a dispenser that does not work).

Please tell us within 24 hours of delivery by calling or WhatsApp 0703 444 333 or emailing [email protected] with your order number and, if possible, a photo. Keep the product so we can collect it.

What we cannot accept

  • Opened, used or partly consumed water.
  • Products damaged after delivery through misuse or storage.
  • Change of mind after delivery on opened products.

Cancelling an order

See our Cancellation Policy. You can cancel before dispatch by contacting us. If you already paid by card, we refund the full amount.

How refunds are paid

  • Card / mobile wallet: refunded to the original payment method. Your bank may take several working days to show it.
  • Cash on delivery: refunded by bank transfer or credited against your next order, as you prefer.

Delivery charges, if any were paid, are refunded where the problem was our error. Your statutory consumer rights are not affected by this policy.

Contact

Phone / WhatsApp 0703 444 333 · [email protected] · Monday to Saturday 8:30AM - 7:30PM, Sunday 8:30AM - 2:00PM.