Cancellation Policy

Last updated: 12 November 2026

We know plans change. You can cancel an order with us as long as it has not been dispatched.

How to cancel

Call or WhatsApp 0703 444 333, or email [email protected], quoting your order number (for example #10123) and the name used on the order. We will confirm the cancellation by email or message.

When you can cancel

• Before dispatch: free of charge, for both cash on delivery and card orders.
• Once your order is out for delivery: we may not be able to cancel it. If you refuse delivery at the door, please tell the delivery person, and we will treat it as a cancellation where the products are unopened.
• After delivery: see our Refund and Returns Policy.

Refunds for cancelled orders

• Card / mobile wallet: the full amount you paid is refunded to the original payment method. Your bank may take several working days to show it.
• Cash on delivery: nothing has been paid, so there is nothing to refund.

If we cancel your order

We may cancel an order if an item is out of stock, the delivery address is outside our area, we cannot reach you to confirm it, or a payment fails. We will tell you, and any amount already paid is refunded in full.

Contact

Phone / WhatsApp 0703 444 333 · [email protected] · Monday to Saturday 8:30AM - 7:30PM, Sunday 8:30AM - 2:00PM.